Refund policy

Last updated: September 1, 2026

HiFi Guy NC (Shaffer Consulting, LLC) — Charlotte, NC
Questions: kevinshaffer@hifiguync.com

New-in-box items
You may request a return within 14 days of delivery if the item is unused, complete with all original packaging, accessories, and paperwork, and in resaleable condition. Opened new-in-box electronics may be subject to a restocking fee of up to 15%. Return shipping is the buyer’s responsibility unless the item arrived damaged or not as described.

Demo, open-box, and used items
Sold as-is. Returns are not accepted except if the item arrives damaged in shipping or is not as described. Contact us within 48 hours of delivery with photos.

Special-order / available-to-order items
Factory-ordered items (including Chord and Eversolo units ordered for you) are non-returnable once the order is placed with the distributor, unless the item is defective on arrival.

Damaged or defective on arrival
Email us within 48 hours of delivery with photos of the packaging and the product. We will arrange a replacement, manufacturer warranty claim, or refund as appropriate.

Refunds
Approved refunds are issued to the original payment method after we receive and inspect the return, typically within 10 business days. Original outbound shipping is refunded only if we made an error.

How to start a return
Email kevinshaffer@hifiguync.com with your order number before sending anything back. Do not ship a return without confirmation.